Returns

We want to ensure that you are completely happy with your purchase. We understand that sometimes it’s difficult to choose the right product online and its ok to change your mind!. So we’re only too happy to offer our 30 day return policy on all full-priced products.

You can email onlinesales@roxy.com.my or contact us on +65 6745 0243 and our friendly customer service staff will make things right!

This offer applies to full-priced items only and does not include discounted items or items included in promotions.

Send it back by Mail

Prior to sending your item please contact us at onlinesales@roxy.com.my and request a Return Authorisation Number (also known as an RA Number). Once you receive your RA Number, please post the product with the RA Number written on the front of the parcel and proof of purchase enclosed to:

Roxy Online Store,
Quiksilver Australia
PO Box 234
North Shore, Victoria, 3214
Australia

How long will it take?

Items sent by mail for returns can take up to 2 weeks (excluding courier/post office delivery times) in our warehouse. That time includes time for the goods to be processed.

Additional returns information

You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

  • Proof of purchase is required for all refunds or exchanges.
  • All refunds will be applied to online account as store credit (without expiry date)
  • Specific warranty terms may apply to technical products.
  • Product exchanges are subject to availability.
  • We recommend that you use registered mail for all refund claims, as we cannot be responsible for items should they be lost in transit.
  • We will refund your reasonable postage costs of a return if we determine the product is faulty. In this situation, where we send you replacement product, we will do so at our cost.
  • All return items have to be in their original condition, with all tags and protection stickers in place and unmarked boxes.
  • Due to hygiene reasons, underwear and swimwear can only be returned if it is unworn, and in its original condition with all tags and protection stickers in place. We suggest trying on swimwear over underwear to avoid any disappointment.

The returns policies on this page are applicable to online sales only.

View our full terms and conditions here