RETURNS
We want to ensure that you are completely happy with your purchase. We understand that sometimes it’s difficult to choose the right product online and its ok to change your mind!. So we’re only too happy to offer our 30 day return policy on all full-priced products.
You can email onlinesales@roxy.com.my and our friendly customer service staff will make things right!
This offer applies to full-priced items only and does not include discounted items or items included in promotions.
Send it back by Mail
Prior to sending your item please contact us at onlinesales@roxy.com.my and request a Return Authorisation Number (also known as an RA Number). Once you receive your RA Number, please post the product with the RA Number written on the front of the parcel and proof of purchase enclosed to:
Malaysia Online Store Returns
105 Corio Quay Road
North Shore VIC 3214
How long will it take?
Items sent by mail for returns can take up to 2 weeks (excluding courier/post office delivery times) in our warehouse. That time includes time for the goods to be processed.
Additional returns information
You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
- Proof of purchase is required for all refunds. We do not offer exchanges.
- All refunds will be applied to the original form of payment.
- Specific warranty terms may apply to technical products.
- We recommend that you use registered mail for all refund claims, as we cannot be responsible for items should they be lost in transit.
- We do not offer free returns, however will refund your reasonable postage costs of a return if we determine the product faulty. In this situation, where we send you replacement product, we will do so at our cost.
- All return items have to be in their original condition, with all tags and protection stickers in place and unmarked boxes.
- Due to hygiene reasons, underwear and swimwear can only be returned if it is unworn, and in its original condition with all tags and protection stickers in place. We suggest trying on swimwear over underwear to avoid any disappointment.
The returns policies on this page are applicable to online sales only.
View our full terms and conditions here
30% OFF YOUR FIRST ITEM*
Sign up to get all the latest news and exclusive offers.
Do you have something you'd like to share with us, or a question that calls for our attention? Call or chat with one of our representatives.
+61 3 4416 2329
9:00am – 5:00pm AEST Monday – Friday
*Closed Weekends and all National / State / Region Public Holidays
Get immediate answers to our most frequently asked questions.